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Quality Monitor- Contact Center

  • Category Customer Service & Call Center Jobs
  • Price
  • Address Houston, TX

Description

We currently have an exciting opportunity for an enthusiastic, motivated, detail oriented individual to join our fast-paced company as a Quality Monitor within the Contact Center. This individual is responsible for performing call monitoring and providing trend data to the Contact Center management team. Key Accountabilities: Evaluate and review quality of Contact Center representatives calls to ensure compliance with established metrics Identify trends in data that could lead to process improvements, operational efficiencies, improvements in customer background, and improvements in contact center representatives understanding Provide thorough, articulate feedback to management via oral, written, and reporting communication tools Identify patterns and

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